Operating Systems Analyst

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Summary:

Technology Services has an exciting opportunity for an Operating Systems Analyst to join our team.

Unit: Technology Services

Department: Technology Services

Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

This position maintains Linux and UNIX operating systems, applications, and related products, with a focus on high performance computing (HPC) and other research needs. Tasks include:
Supporting the day-to-day operations of HPC clusters and the researchers who use them;
Supporting Linux desktops, laptops, servers, and VMs and their users;
Installing, configuring, and updating operating systems and other software to meet operational and security requirements;
Managing users and files, including account creation, file permissions modifications, and data backup and restoration;
Troubleshooting desktop, laptop, and server hardware, software, and networking issues;
Managing support requests through a centralized ticketing system;
Consulting directly with researchers to diagnose and resolve technical issues impacting their workflows;
Requesting support, changes, exceptions, etc. from other internal departments;
Reporting issues to vendor technical support and working with them to resolve those issues;
Managing orders and RMAs and handling shipments;
Providing after-hours support as necessary during emergency situations.

• A bachelor's degree in computer science or information systems, including coursework in operating systems and systems administration, or equivalent experience (at least one year of managing Linux systems preferred)
• Demonstrated knowledge of Linux and UNIX operating systems, applications, and networking, and the ability to diagnose and resolve problems in these areas
• Experience with macOS and Windows systems, especially using and troubleshooting internal and external hardware and connecting systems to Linux servers, clusters, and other research systems
• Demonstrated technical proficiency in one or more computer languages such as Bash, Python, AWK, C, C++, Fortran, Java, JavaScript, Lua, Perl, R, Ruby, and SQL
• Ability to lift and transport heavy (50+ lb) equipment and work carefully with delicate pieces
• Strong written and verbal communication skills
• Ability to complete tasks independently and autonomously, and with effective priority management
• Ability to think critically and creatively to solve problems and develop novel solutions
• Ability to collaborate in team settings
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

• Experience supporting academic, scientific, and research computing environments
• Experience managing enterprise Linux systems
• Experience with Btrfs, Lustre, LVM, XFS, ZFS, and other file systems and technologies used for high performance, desktop, and server storage
• Experience with LUKS, systemd-crypt enroll, and TPM-based disk encryption mechanisms
• Experience with Infini Band or other high performance networking technologies
• Experience with Open Vox/Puppet for configuration management
• Experience with QEMU/KVM/libvirt, Docker, and other virtualization technologies
• Experience developing, testing, and maintaining code using Git and other standard tools
• Experience provisioning and managing basic web and database servers
• Experience with rackmount equipment and knowledge of data center infrastructure

$75,000-$96,000

All full-time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Exempt

40

No

No

100% on campus, but opportunity to work remote at a future date

24242N - IT Systems Analyst 2

Contact Name: Mary Teller

Contact Email: mkteller