Print Service Support Technician – Position

Contract Length: 6 months with the possibility of extending based on performance.
Richmond, VA candidates are required.

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision.

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the client’s Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

• Microsoft 365. Required, 5 Years
• Strong communication and interpersonal skills and detail oriented. Required, 5 Years
• Strong analytical and troubleshooting skills. Required, 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required, 5
  Years
• Experience Utilizing ticketing systems (e.g., Service Now, Jira, or equivalent) to track and document support requests. Required, 5 Years
• Commitment to delivering high quality end user support and customer service. Required, 5 Years
• Experience in a help desk or technical support role. Required, 5 Years
• Knowledge of IT systems. Required, 5 Years
• Knowledge of print services environment. Desired, 2 Years