Service Desk Lead — Operations & SLA Champion
Listed on 2026-10-18
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
ASM Research, An Accenture Federal Services Company, seeks a Service Desk Lead to provide supervisory and operational leadership for service desk functions. The role manages weekly day-to-day operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues.
The ideal candidate partners with the Service Desk Manager on process improvements and strategic initiatives while maintaining a strong focus on customer satisfaction and
Are you ready to take on the Service Desk Lead — Operations & SLA Champion role at ASM Research, An Accenture Federal Services Company?
This opening is for the Service Desk Lead — Operations & SLA Champion role at ASM Research, An Accenture Federal Services Company.
We are seeking a motivated Service Desk Lead — Operations & SLA Champion to join ASM Research, An Accenture Federal Services Company in Richmond, VA, United States.
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