ITSM Process Architect & Service Improvement Lead
Listed on 2026-10-18
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IT/Tech
IT Consultant, IT Business Analyst, IT Project Manager, Systems Analyst
Tata Consultancy Services (TCS) is seeking a seasoned ITSM Process Design & Implementation specialist to lead end-to-end ITSM initiatives in the United States. You will define ITSM processes (Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge, Release, Asset Management), develop process models and SOPs, and ensure alignment with ITIL v3/v4 and business objectives.
You will partner with stakeholders, run workshops, and drive continual service improvement to reduce incidents and
We would love to welcome a new ITSM Process Architect & Service Improvement Lead to our organisation in Richmond, VA, United States.
Are you ready to take on the ITSM Process Architect & Service Improvement Lead role at Tata Consultancy Services?
We would love to welcome a new ITSM Process Architect & Service Improvement Lead to our team in Richmond, VA, United States.
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