Tier 1/IT Service Desk Analyst - Onsite Support
Listed on 2026-10-18
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Apex Systems, LLC seeks a Tier 1/2 Service Desk Analyst for on-site support in North Chesterfield, VA. You will handle incident intake, basic to advanced troubleshooting, password resets, VPN access, and application access issues while ensuring SLA compliance and customer service.
Responsibilities include logging and prioritizing incidents in ITSM, escalating complex problems, coordinating with infrastructure and security teams, and maintaining knowledge bases.
We have an opening for a Tier 1/2 IT Service Desk Analyst
- Onsite Support in Richmond, VA, United States within IT & Technology.
This is a great opportunity to take on the Tier 1/2 IT Service Desk Analyst
- Onsite Support role at Apex Systems.
As a Tier 1/2 IT Service Desk Analyst
- Onsite Support, you will play an important part at Apex Systems in Richmond, VA, United States.
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