Print Service Support Technician
Listed on 2026-10-21
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
- We are seeking a skilled and customer-focused Support Technician to join our IT team.
- This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
- The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
- The role will be supporting the VITA Print Service offering.
- Previous experience and knowledge of printers is a nice to have.
- Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Fill the skill matrix below:
Skill
Amount
Candidate's No. of years of experience
Microsoft 365
Required
5
Strong communication and interpersonal skills and detail oriented
Required
5
Strong analytical and troubleshooting skills
Required
5
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Experience Utilizing ticketing systems (e.g., Service Now, Jira, or equivalent) to track and document support requests.
Required
5
Commitment to delivering high quality end user support and customer service
Required
5
Experience in a help desk or technical support role.
Required
5
Knowledge of IT systems
Required
5
Knowledge of print services environment
2
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