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Print Service Support Technician
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-10-21
Listing for:
Intellibee
Full Time
position Listed on 2026-10-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
THE ROLE
- We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
- The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
- The role will be supporting the VITA Print Service offering.
Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
- Microsoft 365 Required 5 Years
- Strong communication and interpersonal skills and detail oriented Required 5 Years
- Strong analytical and troubleshooting skills Required 5 Years
- Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
- Experience Utilizing ticketing systems (e.g., Service Now, Jira, or equivalent) to track and document support requests. Required 5 Years
- Commitment to delivering high quality end user support and customer service Required 5 Years
- Experience in a help desk or technical support role. Required 5 Years
- Knowledge of IT systems Required 5 Years
- Knowledge of print services environment Desired 2 Years
- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.
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