Sr Desktop Support Tech – Position

Contract Length: 7 months with the possibility of extending based on performance.

** Richmond, VA candidates are required.

100% ON SITE from Day One
Both Web/Virtual and IN PERSON Interviews will be conducted.

Considerable knowledge of Microsoft Operating systems;
Windows 11 or higher;
Working knowledge ofMS Office including Outlook and MS365.

Considerable knowledge of pc hardware, peripherals & networks

Considerable knowledge of Laptop Refresh

Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

Excellent troubleshooting skills

Ability to perform software installations, configurations and troubleshooting hardware and software.

Considerable knowledge of SCCM/SMS

A strong working knowledge of computer systems, hardware, and software, including drivers and bios.

Excellent problem-solving, analytical, and team-working skills.

Excellent customer service, communication and interpersonal skills.

An openness to learning new technologies

Strong working knowledge of computer systems, hardware, and software, including drivers and bios. Required, 4 Years

Excellent problem-solving, analytical, and team-working skills. Required, 4 Years

Excellent communication and interpersonal skills. Required, 4 Years

Demonstrated ability to obtain feedback from customers to improve training methods. Required, 4

Years

Running reports and analyzing common complaints and problems. Required, 4 Years

An openness to learning new technologies. Required, 4 Years