Macess Migration Lead - Azure Cloud & Healthcare

Role Overview

JPMorgan Chase is seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.

Key Responsibilities

• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.

• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.

• Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.

• Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.

• Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.

• Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.

• Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.

• Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.

Required Qualifications

Experience

• Experience in production support, application support, or operational support for enterprise systems.

Technical Skills

Working knowledge of:

• Java
o Application-level understanding
o Ability to debug and interpret stack traces and logs

• PL/SQL / SQL
o Querying databases
o Troubleshooting data issues
o Validating results

• SOAP Services
o Understanding request/response patterns
o Knowledge of common failure scenarios

• Batch Processes
o Monitoring and diagnosing failures
o Understanding job dependencies

• Debugging and Log Analysis
o Production environment troubleshooting
o Root cause identification

Incident Management

• Strong incident management skills.

• Prioritization and ownership mindset.

• Structured troubleshooting approach.

• Clear stakeholder communication.

Preferred Qualifications

• Experience supporting systems with strict uptime and availability requirements.

• Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.

• Experience with root cause analysis (RCA) methodologies and post-incident documentation.

• Understanding of change management and release support within production environments.

• Ability to work effectively with multiple teams and partners in a fast-paced environment.

Soft Skills

• Strong written and verbal communication skills, including timely status updates during incidents.

• Detail-oriented with a focus on operational excellence and risk reduction.

• Comfortable working under pressure and handling multiple concurrent issues.

Must Have

• Production/Application Support

• Java

• SQL / PL-SQL

• Debugging & Log Analysis

• Incident Management

• Batch Job Monitoring

• Root Cause Analysis (RCA)

• Service Health Monitoring

• Dashboard Monitoring

Good to Have

• SOAP Web Services

• Change & Release Management

• Monitoring Tools

• Runbooks/SOP Documentation

• Post-Incident Reviews