Senior Analyst - IT Application Support

Qualifications:

Required to work with vendors, end users, project teams and takes direction from the Site IT Lead to create new and support existing network solutions across the site. Evaluates new technologies working with IT architects and service providers to create standards and solutions in the infrastructure space. Understands key components, primarily of IT network, but also some server and PC devices.

Capable of manufacturing system integration, including design, build and implementation of manufacturing IT network infrastructure. This job may include knowledge of or experience with web services, database administration, midrange, personal computing, telecommunications and mobility.

• Support of general purpose and manufacturing business network systems sitewide.
• Support of network security and business infrastructure for facility.
• Bridges gap between DuPont in house knowledge and remote support teams.
• Requires knowledge of Active Directory, Domain Controllers, Process Control Networks.
• Requires strong communications and troubleshooting capabilities.

• Familiarity with wired and wireless network architecture.
• Configuration of network switches, routers, SDWAN, etc.
• Troubleshooting LAN/WAN infrastructure.
• Maintain and upgrade network cabling within the Data Center and building cabinets.
• End user support and customer service experience.
• Experience with Windows 10 and 11 deployment and troubleshooting.
• Printers, Scanners, Label Printers.
• Office 365, SharePoint.
• Manage requests and incidents within a service desk tool.
• Operating System Windows Server 2016 – 2022.
• Administering sharing and folder privileges.
• Racking, cabling and commissioning servers.
• Backup and storage.
• Server monitoring and optimization.