Customer Relationship Management Manager

Note:
Both Web Cam and In Person Interview || Hybrid Job

Required Experience:

** local candidates required due to onsite requirement

** first round of interviews via Teams. Second round of interviews ONSITE.

** This position requires onsite 2 days a week with 3 remote

Does candidate have previous experience working in an IT role

Does the candidate have a BRMP certification via the BRM Institute? If so, please upload the certification, in order to be considered

Desired Skills to Partner with Districts:

• Bachelor's degree or six (6) years or more of related experience. (6yrs)

• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)

• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)

• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)

• Skilled and experienced at conflict negotiation and resolution;
Experience dealing with difficult customers. (10yrs)

• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)

• Ability to connect strategy to execution;
Strategic thinker. (10yrs)

• Experience in Product Line planning, development and management. (10yrs)