Production Support IT Computer Operator​/Analyst

UST is searching for an experienced and skilled Level 2 Production Support IT Computer Operator/Analyst to join our dedicated IT Operations team.

• Monitor and maintain the health of critical production systems, applications, Tidal job scheduler workflows, Informatica sessions, and overall infrastructure using advanced monitoring tools
• Perform advanced triage and in-depth troubleshooting of incidents related to database monitoring, infrastructure monitoring, application performance, and batch processing
• Analyze and resolve complex job failures in Tidal job scheduler and Informatica workflows, including detailed log analysis and data investigation
• Execute complex, documented recovery procedures and contribute to the development and refinement of runbooks and operational best practices
• Utilize Service Now extensively for incident management, problem management, change tracking, and knowledge base contributions
• Use JIRA for tracking complex tasks, problem tickets, or collaborating on operational improvement projects

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

• 3-5+ years of experience in an IT production support, systems analyst, or advanced computer operator role
• Demonstrated ability to work effectively in a 24x7 shift environment, including nights, weekends, and holidays
• Significant experience with pre-adjudication claims processing environments or complex healthcare IT systems
• Strong hands-on experience with job scheduling tools, specifically Tidal job scheduler, including advanced scheduling and troubleshooting
• In-depth knowledge of ETL tools like Informatica (Power Center, IICS) and their operational monitoring and troubleshooting
• Intermediate to advanced proficiency in SQL, with experience in writing complex queries and understanding database concepts for effective database monitoring and issue resolution
• Extensive experience with IT Service Management tools like Service Now, including problem management and change management modules
• Proficiency with JIRA or similar tools for agile task management and issue tracking
• Advanced skills with the MS Office suite, including data analysis in Excel and process diagramming
• Comprehensive experience with a variety of enterprise monitoring tools for applications, databases, and infrastructure monitoring (e.g., Datadog, Splunk, Precise, Azure Monitor)
• Proven ability in advanced troubleshooting, root cause analysis, and performing impactful trend analysis
• Excellent communication, interpersonal, and documentation skills
• Ability to work independently with minimal supervision and as part of a collaborative team
• Experience in creating, maintaining, and improving operational documentation and runbooks
• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
• Relevant certifications such as ITIL Foundation/Intermediate, CompTIA A+/Network+/Server+, Informatica, or SQL certifications (preferred)
• Experience with scripting languages such as Power Shell, Python, or Bash for automation (preferred)
• Familiarity with cloud platforms (Azure, AWS, GCP) and their monitoring services (preferred)
• Experience in mentoring or providing guidance to junior team members (preferred)
• Health care experience is a must
• Claims experience is preferable

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

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