IT Customer Relationship Manager

Job Title: IT Customer Relationship Manager
Work Type: Hybrid
Location: Richmond, VA
Salary: $51 – $71 per hour
Start Date: October 19, 2026
End Date: June 30, 2027
Industry Category: Government / Information Technology
Employment Type: Contract
Requisition : 812996

We are seeking an experienced IT Customer Relationship Manager to support the Virginia Department of Transportation (VDOT) in Richmond, Virginia. This hybrid contract opportunity is ideal for a strategic, relationship-focused IT professional with extensive experience in business relationship management, executive stakeholder engagement, technology service delivery, and cross-functional collaboration.

The ideal candidate will excel at building trusted partnerships with business leaders, aligning technology initiatives with organizational priorities, managing escalations, and driving business value through effective IT service and product delivery.

This position requires two days on-site per week in Richmond, Virginia, and a mandatory in-person second-round interview. Local candidates are required.

Qualified candidates must demonstrate extensive experience working with senior and executive leadership, managing strategic business relationships, resolving conflicts, and coordinating IT initiatives across multiple teams.

Interview Requirements:

• First-round interviews will be conducted virtually through Microsoft Teams.
• Second-round interviews will be conducted in person.
• Candidates must be available to attend an in-person interview in Mechanicsville, Virginia, if requested. No exceptions will be granted.
• Candidates must confirm their permanent city and state of residence and ability to work on-site in Richmond at least two days per week.
• Candidates should be prepared to discuss their experience working with executive leadership, previous IT roles, and availability to begin following an offer.
• Candidates holding a Business Relationship Management Professional (BRMP) certification through the BRM Institute must provide documentation of their certification for consideration of that credential.
• Candidates must confirm that they will physically reside within the United States for the entire assignment.

The IT Customer Relationship Manager will serve as a strategic liaison between VDOT business divisions, district leadership, and the Information Technology Division (ITD), ensuring that technology products, services, and initiatives align with business objectives.

This position is responsible for developing and maintaining trusted relationships with assigned business partners, communicating with agency leadership up to the executive level, and coordinating IT service delivery, technology projects, and product management activities.

The successful candidate will work closely with IT leadership, project managers, service managers, operations teams, and Enterprise Architecture to identify business needs, establish priorities, manage escalations, and support long-term technology planning.

A key component of this role involves developing and maintaining multi-year business capability roadmaps, identifying opportunities for technical innovation, and ensuring business partner expectations are effectively managed.

The ideal candidate will be a strategic thinker and influential communicator who can navigate complex organizational relationships, resolve challenging issues, and connect business strategy with measurable execution.

Business Relationship Management & Stakeholder Engagement

• Establish, develop, and maintain strong, trusted relationships with assigned VDOT business partners and district leadership.
• Serve as a primary point of contact for IT management coordination, business engagement, and…