Principal Business Process Consultant - ServiceNow

RGP is currently seeking a Senior Business Process Consultant for Software Asset Management (SAM) and Strategic Portfolio Management (SPM) to join our fast-growing Service Now Practice team. The resource will be responsible for the successful delivery of Service Now solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the Service Now platform.

As a Senior Business Process Consultant for SAM/SPM, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re‑engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.

The Senior Business Process Consultant for Software Asset Management (SAM) and Strategic Portfolio Management (SPM) will be responsible to prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements. Document, communicate and validate business, functional design, and process requirements throughout the customer engagement. Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.

Provide guidance to customers on tools, features, and processes available to them on the Service Now platform that could provide additional value. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes. Design and deliver tailored Service Now solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.

Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. Invest and maintain expertise in Service Now products, processes, best practice, capabilities, and features. Juggle multiple complex projects or initiatives.

• + 5+ years of continuous delivery experience in Service Now's SAM, SPM-specific / (PPM) product implementation and process consulting, CIS-SPM certification (preferred).
• + A bachelor's degree or equivalent practical experience (5-10 years).
• + 5+ years working with the Service Now platform on current releases.
• + 3+ years' experience in management consulting, process design, or product management.
• + Excellent communication skills (written and verbal) with strong presentation and facilitation skills.
• + Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.
• + Strong interpersonal skills with a strong customer centric mindset.
• + Experience leading / executing complex strategic and operational initiatives at large organizations.
• + Experience partnering with and advising executives.
• + Implementation certifications preferred but not required. (CSA) Certified Service Now Administrator and (CIS-SPM).

• + Proven team player and team builder
• + Quick learner that can adapt to a fast pace, changing environment
• + Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
• + Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key…