Systems Administrator

Froehling & Robertson, Inc., (F&R) has been proudly engineering stability in the country since 1881. In addition to being one of the oldest independent testing/engineering companies, F&R is also a minority-owned business offering competitive compensation/benefits and a positive work environment designed around the philosophy of mutual respect for all!

Our shared F&R/Employee values include:
Safe & Healthy Work Environment, Value & Respect for F&R Employees and Clients, Trustworthiness, Technical Excellence, Continuous Improvement, and Financial Success.

We're always on the lookout for enthusiastic individuals who are not afraid to get their boots and hard hats a little dirty from an honest day's work.

Come be a part of this talented and dedicated team.

The Microsoft 365 Systems Administrator manages and supports the organization's Microsoft 365 environment, with primary responsibility for Microsoft Teams, Teams Phones and Exchange Online. The position ensures reliable communications, resolves escalated issues, maintains documentation, and supports related identity, security, and hybrid infrastructure.

• Administer Microsoft 365 tenant services, user access, licensing, administrative roles, and service configuration.
• Manage Microsoft Teams policies, meetings, messaging, federation, client configuration, and user enablement.
• Administer Teams Phone, including number assignments, voice routing, dial plans, emergency calling, voicemail, resource accounts, auto attendants, call queues, and caller .
• Support Direct Routing, Session Border Controllers, carrier coordination, number porting, and call-quality troubleshooting.
• Administer Exchange Online mailboxes, groups, permissions, accepted domains, connectors, mail flow rules, transport settings, and message tracing.
• Support email security, quarantine, retention, archiving, and third-party email security services.
• Use Microsoft 365 admin centers and Power Shell for administration, reporting, troubleshooting, and bulk changes.
• Monitor service health, mail flow, call quality, and operational alerts; coordinate response to service-impacting issues.
• Provide elevated support for Teams, calling, voicemail, Outlook, and Exchange Online incidents and requests.
• Maintain technical documentation, procedures, configuration inventories, and change records.
• Support identity, Active Directory, Microsoft Entra , DNS, certificates, endpoints, and network dependencies affecting Microsoft 365 services.
• Participate in planned maintenance and after-hours support when critical communications services are affected.
• Other responsibilities as assigned.

• Bachelor's degree in Computer Science, Information Technology, or a related field; relevant experience may be considered in lieu of a degree.
• Four or more years of progressive systems administration experience, including hands-on Microsoft 365 administration.
• Experience administering Microsoft Teams, Teams Phone, and Exchange Online in a business environment.
• Working knowledge of Direct Routing or enterprise telephony, hybrid identity, Active Directory, Microsoft Entra , DNS, certificates, and mail routing.
• Experience using Power Shell for Microsoft 365 administration.
• Microsoft certification related to Microsoft 365, Teams, messaging, identity, or security is preferred.
• Strong troubleshooting and analytical skills across cloud services, identity, endpoints, networks, carriers, and third-party integrations.
• Clear written and verbal communication with technical and nontechnical users.
• Ability to manage competing priorities, work independently, collaborate across teams, and respond effectively to incidents.
• Attention to detail, sound…