Senior Account Manager, Construction

Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

Job Description

We are looking for a highly capable Senior Account Manager to join our New York Construction team. This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research and analysis. This position will also partner with their assigned underwriters to help develop and service a profitable portfolio with new and renewal business while abiding by the underwriting standards and guidelines.

Communication with the designated broker representative to take necessary actions to meet service objectives around new business, renewals, and endorsement activity. The Senior Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners.

The role will work onsite (5 days per week) at one of the following office locations:
New York City, NY or Richmond, VA.

• Works in conjunction with assigned underwriters to assist in delivering on the financial metrics that lead to growth, profitability, and efficiency in accordance with the business unit's financial plan.
• Team environment and will take actions to ensure the timeliness of our customer service and help execute on the company and regulatory and compliance guidelines.
• Independently administers renewal process with authority up to $25k, by examining policyholder's current coverage details and working directly with policyholders to communicate any recommended adjustments to coverage or premiums.
• Meet renewal process timelines for tort and regulatory.
• Analyze and negotiate complex endorsement requests by reviewing the insurance policy changes to recommend and negotiate additions, removals, or modifications to coverage directly with the policyholder and manage within established service standards.
• Independently triage submissions to determine risk selection acceptability including processing declinations or identify and/or obtain essential information required for quoting purposes. Any submissions outside the Sr. Account Manager's authority would be forwarded to the Underwriter staff.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Responsible for training Account Managers.
• Communicate and collaborate with Marine Operations in finding ways to simplify work processes and to ensure the quality of our portfolio.
• Develop and maintain positive working relationships with underwriters, customers and business partners to provide high quality service to clients.
• Setup rating, issue binders, and send out quotes on behalf of the underwriters.
• Interact with brokers to assist with follow up for underlying information, subjectivities as well as addressing account inquiries.
• Thorough review and analysis of inspection reports including follow up with brokers on observations that affect coverage implications.
• Thorough review, analysis and processing of premium audits including dispute resolutions.
• Attend broker visits when appropriate.
• Other duties as assigned.

• Bachelor's degree or equivalent amount of commercial insurance experience
• At least 1 year of industry experience required.
• AAIS familiarity preferred, but not required.
• Must be able to function effectively in a time sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities and/or work on multiple tasks simultaneously.
• Detail oriented with initiative and the ability to…