Underwriting Operations Lead

Underwriting Operations Lead

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We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

Welcome to Munich Re Specialty – North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our partners and customers. As a trusted industry expert, we offer a broad range of comprehensive and customized solutions, including casualty, professional lines, property, surety, and public entity coverages. With the financial strength and global resources of our A+ Superior (A.M. Best) rated organization, we provide unmatched stability and reliability.

Our team is committed to superior service levels, a distinctive approach to specialty solutions, and a deep understanding of the complex risks our clients face. Join our team and be part of a dynamic and experienced organization that is shaping the future of specialty insurance in North America.

Future focused and always one step ahead!

The Underwriting Operations Lead plays a pivotal role in driving operational excellence across underwriting functions, with a strong focus on process improvement, product development, and compliance oversight. This leadership position is responsible for managing the design and maintenance of underwriting guidelines and forms libraries for commercial and personal lines, including ISO and manuscript products. The role requires deep technical insurance expertise, strategic collaboration across departments, and hands‑on training and supervision of Coverholders and internal teams.

The Underwriting Operations Lead ensures alignment with business objectives while fostering innovation, efficiency, and regulatory adherence.

• Promote a culture of process improvement and drive efficiency in all areas
• Lead the ongoing design, development, and maintenance of the commercial property and casualty, personal, manuscript, ISO, and Lloyds based forms libraries
• Lead the ongoing design, development and maintenance of the commercial property and casualty, personal, manuscript, ISO, and Lloyds based underwriting guidelines
• Develop, maintain and train Coverholders on ISO and/or Lloyds based products including rating
• Lead ongoing development and monitoring of the documentation and implementation of efficient procedures including training, internal/external communication, and ongoing revisions for existing usage guidelines, guides, and new products
• Manage ongoing iBridge updates of Underwriting Guidelines, appetite, forms, rating, Cover holder Bulletins, Cover holder Factsheet, and Cover holder Scorecard
• Train new Coverholders on all aspects of iBridge
• Train, monitor, and supervise Applications Administrator and Coverholders on Docucorp forms libraries, form language, and completion of dynamic fields data
• Provide input to Data Governance Analyst on Bordereaux Validations
• Conduct testing and training of new Coverholders with bordereaux formats
• Collaborate and communicate regularly with other teams such as Managed Underwriting, Compliance, Technical, Accounting, London Operations, and Claims
• Assist in the ongoing revisions of Compliance Review process including report templates, questionnaires, and acceptable responses for Coverholders and external vendors
• Conduct at least three Cover holder Compliance reviews annually
• Participate in at least three Cover holder Underwriting reviews annually
• Familiar with U.S. and state statutory insurance regulations in the U.S. property and casualty sector
• Travel as necessary for the position, continental United States and London
• Assorted other duties as assigned

• Minimum 10 years of Property and Casualty underwriting experience preferably with an Insurance Carrier or Wholesale Insurance Broker
• ISO and Manuscript Insurance Coverage and Form competency necessary
• Ability to research and resolve technical insurance issues
• Proficient in all Microsoft Office programs (Outlook, Word, Excel, One Note, PowerPoint,…