Account Manager, Primary Casualty

Account Manager, Primary Casualty role at Argo Group.

Argo Group currently offers a challenging opportunity for an Account Manager in their Primary Casualty line of business. The position provides support and assistance to the overall underwriting function through customer service, processing underwriting transactions, data research and analysis. The Account Manager plays a pivotal role in delivering customer service excellence to internal and external partners. The role is onsite 5x per week at any of our Chicago, San Antonio, Richmond, or Los Angeles office locations.

• Analyze and process account inquiries, complex endorsement requests, and changes such as billing and other needs within established service standards.
• Utilize and follow internal guidelines, authority, and procedures to ensure that all assigned work transactions are processed accurately while meeting service and compliance standards.
• Conduct underwriting file analysis, including identifying forms and endorsements to be used in policy.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high quality service to clients.
• Setup rating, issue binders, and send out quotes on behalf of the underwriters.
• Interact with brokers to assist with follow up for underlying information, subjectivities as well as addressing account inquiries.
• Thorough review and analysis of inspection reports including follow up with brokers on observations that affect coverage implications.
• Thorough review, analysis and processing of premium audits including dispute resolutions.
• Participate in projects and other duties as assigned.
• Attend broker visits when appropriate.

• High School diploma or equivalent; college coursework or degree preferred.
• General knowledge of commercial insurance strongly preferred.
• Must be able to function effectively in a time‑sensitive and high‑volume environment.
• Flexible and adaptable to changing direction, adjusting priorities and/or working on multiple tasks simultaneously.
• Able to work autonomously in a fast‑paced, production‑oriented environment.
• Strong oral, written, organizational, analytical and prioritization skills.
• Ability to maintain a positive working relationship with agent/broker workforce.
• Must display a professional demeanor and excellent customer service skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Ability to travel on a minimal basis.

The base salary range for the Chicago location is $65,900 – $76,900 and for Los Angeles is $71,900 – $83,900. Salary will be commensurate with experience and role. All employees are eligible for an annual bonus based on company and individual performance, and a comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off and professional development opportunities.

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor employment visas. If you have a disability under the Americans with Disabilities Act or similar laws and wish to discuss accommodations, contact our Benefits Department.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin, citizenship, disability, religious creed, sex, sexual orientation, military status, or other protected status. We do not tolerate discrimination or harassment.