Outside Customer Care Representative

Overview

Join to apply for the Outside Customer Care Representative role at AMF Bakery Systems.

The Customer Care Project Manager is responsible for managing aftermarket customer projects - including Maintenance Partnership Programs (MPPs) - while identifying and driving additional revenue from Repair & Modernization (R&M) initiatives. This role works closely with Customer Care Representatives (CCR), Onsite CCRs (OCCR), Regional Account Managers (RAM), and Service teams in both the U.S. and the Netherlands to ensure customer satisfaction and revenue growth.

• Customer Relationship Management:
  Build and maintain strong aftermarket relationships with assigned customers. Lead all MPP team meetings and maintain actionable plans with customers. Provide proactive, responsive communication including troubleshooting, research, and follow-up.
• Project & Program Management:
  Manage MPP programs, R&M projects, and service visits end-to-end. Follow up on customer visits to resolve technical issues, close punch list items, and develop proposals. Prioritize resources and travel for maximum customer and business impact.
• Technical & Sales Support:
  Develop and deliver presentations, proposals, service contracts, and parts quotes. Support CCR and RAM teams with lead generation and opportunity closure. Act as the liaison between customers, Technical Service, and CCRs to resolve open issues.
• Systems & Tools:
  Use AMF systems including CRM and D365 (ERP) to track activity and plan projects. Maintain accurate customer records, call reports, and project documentation.
• Travel & Field Support:
  Visit customer sites to support MPPs, R&M projects, and technical issue resolution. Foster strong collaboration with European colleagues on technical matters.

• 3+ years in project management or technical customer support within capital equipment, baking, or food manufacturing industries.
• Solid understanding of mechanical, electrical, and software systems.
• Strong problem-solving skills and ability to perform under pressure.
• Proficient in Microsoft Excel, Word, PowerPoint, and Teams.
• Excellent communication and customer service skills.
• Preferred: experience with PLC ladder logic, structured text programming, and troubleshooting.
• 40% Travel Requirements

• Bachelor's degree in business, engineering, or a related field.
• Baking or food industry background.
• Additional technical certifications or training.

• Customer Focus
• Results-Driven
• Relationship Builder
• Problem Solver
• Values-Led