Program Manager

Own overall governance and operational management of the DaaS program.

Manage the complete device lifecycle from demand and procurement through deployment, refresh, recovery, and retirement.

Coordinate device onboarding, Autopilot-ready deployment, replacement, swap, refresh, and offboarding processes.

Establish program governance, operational reviews, KPI dashboards, risk tracking, and executive reporting.

Manage dependencies across Procurement, Service Desk, Deskside Support, ITAM, Security, Engineering, Logistics, and DaaS suppliers.

Track program milestones, risks, issues, actions, and continuous-improvement opportunities.

Manage device procurement activities including demand consolidation, purchase requests, purchase orders, hardware quotations, and supplier coordination.

Work with Procurement and Finance on commercial evaluation, pricing validation, and budget forecasting.

Manage OEM and supplier quotations and monitor changes to hardware pricing that impact per-device subscription costs.

Support contract, SOW, amendment, renewal, and commercial negotiation activities.

Track CAPEX/OPEX, DaaS subscription costs, one-time charges, logistics costs, and other program expenditures.

Validate supplier invoices against contracted pricing, device quantities, services delivered, and approved requests.

Identify opportunities for volume discounts, SKU standardization, cost avoidance, and supplier consolidation.

Develop device demand forecasts using hiring, refresh, break/fix, project, and business requirements.

Maintain appropriate inventory and buffer/ready-stock levels.

Monitor depot inventory, devices in transit, deployed devices, repair inventory, returned equipment, and retired devices.

Manage aging and excess inventory and minimize unnecessary hardware purchases.

Coordinate stock replenishment based on demand forecast, lead times, and inventory consumption.

Manage lifecycle governance across:

Order Receive Inventory Provision Deploy Support Swap/Repair Refresh Recover Reuse/Retire

Responsibilities include:

Monitoring device age and contracted refresh eligibility.

Planning refresh waves and coordinating user communications and deployment.

Ensuring returned devices are assessed for reuse, repair, or retirement.

Managing lost shipment, DOA, break/fix, replacement, and advance-exchange processes.

Ensuring secure asset disposition and appropriate documentation for retired equipment.

Manage operational relationships with DaaS providers, OEMs, distributors, depot providers, and logistics partners.

Conduct regular supplier service reviews.

Monitor delivery lead times, fulfillment performance, inventory accuracy, replacement performance, and refresh execution.

Maintain supplier action and escalation trackers.

Manage service deficiencies through corrective-action and continuous-improvement plans.

Define, monitor, and report operational measures such as:

Device fulfillment performance

Standard and expedited delivery

Device swap/advance exchange

DOA replacement

Ensure SLA calculations have documented measurement periods, numerator/denominator definitions, exclusions, data sources, and reporting frequency.

Ensure device lifecycle transactions are accurately reflected in the IT Asset Management/CMDB system.

Align procurement, receiving, deployment, swap, return, repair, refresh, and disposal processes with asset records.

Drive integration between the DaaS provider and enterprise service-management processes.

Maintain reconciliation controls between supplier inventory and internal asset records.

Support…