Field Research Manager; PST Shift

Field Research Manager (PST Shift 11-8pm)

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.

We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

Learn more about CoStar.

At CoStar Group, the Field Research team plays a critical role in capturing data that supports all CoStar Group products. Whether capturing information around new tenants and their occupancy or identifying available space, our research brings significant value to the real estate industry. This newly formed team is focused on capturing all current tenants, available listings and building characteristics in high priority commercial properties, ensuring that the most accurate and comprehensive market picture is presented to our clients.

As a Field Research Manager, you will be responsible for managing a team of dispersed Field Researchers who will capture data to support the CoStar Group products. Field Researchers will collect data on assigned commercial properties to reconcile and record all current tenants and available listings. As a Field Research Manager, you will oversee both production and quality, ensuring your team consistently meets standards while providing ongoing coaching and development.

This role will be based out of our Richmond, VA office with 25% travel required monthly.

The Richmond Research Center services CoStar customers across the US and therefore requires hours of operation that are aligned with the time zones. This particular role services customers across the West Coast of the US. Therefore, we require hours of operation that are aligned with PST, i.e. 11 AM - 8 PM ET.

• Build, train, mentor, and coach a growing team of 8 professional Field Researchers.
• Daily review of the team’s production measured against KPI metrics.
• Review incoming data to determine its quality relative to standards and guidelines.
• Provide constructive, actionable feedback to team members to meet both production and quality expectations.
• Create action plans to help team members grow, succeed, and maintain their engagement.
• Communicate effectively and professionally with employees and internal partners to meet company objectives.
• Work closely with Tenant and Market Research teams.
• The manager’s schedule will be aligned with the local Field Researchers (EST, CST or PST).
• Spend time in the field with Field Researchers to demonstrate best practice for data collection, time management, and overall efficiency.
• One week of travel to local markets is required monthly.

• Bachelor’s degree from an accredited, not-for-profit University or College.
• 3-5 years’ direct operations management of 5+ employees, virtual management a plus.
• Internal candidates:
  Must have experience at the Senior, Principle or above level, to qualify.
• Leadership and management skills, including the ability to prioritize the workload of a team and verify the quality of…