Director Claims

Be among the first 25 applicants.

The Director, Claims directs activities within General and Auto Liability Claims, Physical Damage Repairs, and Property & Cargo Claims, including loss control activities and third‑party provider relationships. This role manages a staff of approximately 40 professionals and oversees claims in the US, Canada, and Puerto Rico.

• Provide strategic direction to the claims team, establishing goals and improving processes to enhance claim quality, cost control, and customer satisfaction.
• Identify exposures, recommend solutions, promote loss prevention, and maintain compliance with safety and risk management programs.
• Develop and implement processes for timely physical damage repairs in partnership with vendors, operations, and business units.
• Partner with Operations, Sales, Central Support, and Safety on liability, property, cargo, and physical damage matters.
• Ensure correct coverage to avoid major exposure while minimizing costs.
• Manage invoicing accuracy and reduce credits to improve financial results.
• Continuously improve by developing new processes, including the Process Integrity Program.
• Interact with field and senior management, internal legal counsel, safety directors, sales, and risk management to communicate claim issues.
• Act as primary backup for the Senior Director, assisting with operational aspects.
• Lead and direct claims managers, office manager, supervisors, analysts, and administrative staff, fostering development through training and individual plans.

• Perform other duties as assigned.
• Provide direction on high‑exposure claims and business processes.
• Update senior management on trends, compliance issues, and root‑cause analysis to support timely decisions.
• Build positive relationships with operations, sales, support, leadership, and customers, ensuring superior service and renewal support.
• Lead and direct special projects.

• Demonstrated managerial experience with a sizable staff.
• Ability to foster collaborative relationships and increase customer satisfaction.
• Skilled in strategic negotiations to drive favorable outcomes.
• Exceptional interpersonal and communication skills, both verbal and written.
• Ability to influence executive, field management, and other business units.
• Creates a collaborative environment that drives engagement and results.

• Bachelor’s degree in business, economics, finance or related field, or equivalent claims experience.
• 10+ years in the casualty claims field.
• 5+ years in vehicle rental/lease business or commercial trucking insurance (preferred).
• 5+ years of management or administrative experience.
• Knowledge of state laws covering ownership, joint & several liabilities.
• Strong understanding of insurance law, policy language, and contract interpretation.
• Knowledge of total quality management principles.
• Adjuster insurance licenses (I.I.A. or C.P.C.U.) preferred.

• Salary: $150,000 – $200,000 annually.
• Eligible for annual bonus, commission, and/or long‑term incentive plan.

Full‑time positions include comprehensive health, dental, vision, life, disability insurance, paid time off (vacation, illness, bereavement, family, parental leave), and a tax‑advantaged 401(k) retirement plan.

Ryder is proud to be an Equal Opportunity Employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability.

Ryder will only communicate with applicants from an  email address and will never conduct an interview online via chat, messaging apps, or online questionnaires. Ryder will never ask for payment or banking details or solicit personal information outside of

For questions about the application process, contact  or 800‑793‑3754.