Service Manager - Ella at Scott's Addition

Service Manager

Steelhead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. Steelhead's team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets.

Steelhead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets. Our goal is to ensure our owners and investors receive the maximum return on investment by the way of increased distributions and asset value.

We are seeking a highly motivated and enthusiastic individual to serve as Service Manager for a rapidly growing and dynamic property management organization. The Service Manager is responsible for the general maintenance of the apartment community to include performing repairs, troubleshooting, apartment turnover, and performing preventative maintenance at The Ella at Scott's Addition in Richmond, VA. This is an outstanding career opportunity for an experienced professional to be part of an exciting team!

This position will partner with the Property Manager, and report to the Regional Service Director.

• Partner with the Property Manager to ensure maintenance functions are performed properly and promptly.
• Ensure effective and timely follow up with residents, vendors, and property management team on all maintenance services provided.
• Respond to all on-call emergencies in a timely manner.
• Complete and follow up on all open unresolved tickets.
• Use of general maintenance equipment including but not limited to : hand tools, ladders, landscaping equipment, and required safety equipment; all equipment must be used safely.
• Inspect grounds, buildings, and other community features daily to identify required maintenance tasks, minimize liability concerns, and ensure excellent curb appeal at all times.
• Retain outside contractors where appropriate and necessary and monitor work performed to ensure timely and proper completion of work.
• Work with Property Manager to obtain competitive bids for maintenance-related expenses.
• Participate in company training classes and meetings
• Follow policies relating to but not limited to fair housing, OSHA, pool, and safety standards set by the company.
• Financials for Service Expense.

• Minimum of 3 years' experience in apartment maintenance including basic electrical & plumbing diagnostics / repair
• Be a team player in an atmosphere of mutual respect.
• Have a positive attitude.
• Enjoy helping and assisting people.
• Have basic tools for the trade.
• Provide a valid driver's license, and have reliable transportation.
• Have the flexibility to occasionally respond to 'off-hour' emergency situations and resident concerns.
• Construction Background / New Build punch preferred
• HVAC certification required (CFC Universal).

We offer a competitive pay rate plus bonus opportunities and a benefits package that includes : medical, dental, life and disability insurance, paid time off, and 401(k) retirement plan.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

• Monday to Friday
• Weekends as needed

Candidates will be required to pass a credit & criminal background check.

Job Type: Full-time

Steel Head Management is an Equal Opportunity Employer.