Enhancements Manager - Commercial Lansdcape Maintenance

Description

COMPANY OVERVIEW:

Who We Are

At James River Grounds Management, we understand that providing great service to customers is only part of what exemplifies an exceptional company. That’s why we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team.

More important, we’ll take the stress out of managing your landscape—and go above and beyond your expectations to win your trust. Our use of current technology and state-of-the art equipment, plus our commitment to technical training for all employees, ensures that our clients receive both outstanding landscaping and superior customer service. We provide complete commercial landscape programs, including landscape maintenance and management, irrigation management, landscape enhancements, and snow and ice management.

As part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local company, coupled with the support and vast resources of a national organization.

Our Mission

Our mission is to become an industry leader by growing relationships that produce quality landscapes, adding value to our customers and employees.

Our Values

• Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.
• Integrity –To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
• Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

COMPENSATION & BENEFITS

• Competitive Salary & Bonus
• Company Vehicle, Cell Phone & Laptop
• Comprehensive Benefits (Medical, Dental, Vision)
• Life Insurance
• Voluntary LTD
• 401k (Match)
• PTO
• Paid Holidays
• Paid Training & Development

POSITION SUMMARY:

The Enhancements Operations Manager is responsible for managing all aspects of enhancements operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of businesses at a minimum of $1 Million.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
• To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
• Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.
• Perform inspections of equipment and vehicles to see that all is being maintained properly.
• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work in concert with the Client Management team to resolve client concerns when applicable.
• Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency, including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
• Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.
• Train employees in all aspects of job (safety, quality, efficiency, equipment).
• Work closely with the Branch Manager to lead the branch and meet monthly budgets.

KPI’S:

• Quality Control Audits, 90% or better.
• Safety Inspections, 100% complete, 90% passing or better.
• Contract Renewal 95% or better.
• Quality jobs…