Product Design Director, Audit, Credit & Financial Risk Management

Product Design Director, Audit, Credit & Financial Risk Management at Capital One summary:

The Product Design Director leads a team of design professionals focused on Audit, Credit & Financial Risk Management, and Enterprise Services Risk at Capital One. This leadership role involves driving design strategy, fostering collaboration across business and technical teams, and ensuring high-quality, human-centered product experiences that align with business objectives. The director is responsible for mentoring the design team, influencing cross-functional partnerships, and innovating within the financial services regulatory environment.

We’re currently seeking a Product Design Director to lead our Audit, Credit & Financial Risk Management (CFRM), and Enterprise Services Risk (ESR) team, which is part of the Risk and Audit Design team within Capital One’s Experience Design organization.

The Audit, CFRM, and ESR portfolio consists of twelve (and growing) design professionals who are dedicated to safeguarding Capital One through supporting our critical platforms in credit and financial risk management, enterprise services risk, and our internal auditing capabilities and processes. This team is vital to ensuring that Capital One makes timely, accurate, business and product decisions so that the company remains in compliance and ahead of the game within the complex ecosystem of financial services regulations and policies.

This design team works collaboratively with our enterprise Risk business partners across Capital One, including business owners, product owners & managers, and engineering partners, to push innovation and user experiences to the edge of what is possible and beyond! We are dedicated to safeguarding the business and the Capital One ecosystem through innovation, professionalism, and always pushing the boundaries of premier design experience, quality, and craft.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

As a Director of the Audit, CFRM, and ESR team, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

This a People Leadership role, which means that potential candidates will require prior managerial experience in building and leading agile, professional design teams; we are looking for premier people leaders who understand what it means and what it takes to lead, guide, mentor, and integrate a design team with business partners, from inception to product delivery. The ideal candidate will also have a high degree of business acumen, with experience in the financial services sector and/or risk management practices, who understands the importance of design quality and its connection to delivering business outcomes.

Finally, we are looking for a leader who can drive a strategic vision that is not only focused on what we are doing now, but who can own and sustain effective cross-functional partnerships and help lead our team into the future of what is possible.

Here are some of the expected competencies for this role:

Product Design Expertise:
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service…