Store Manager | Richmond Centre | Richmond, BC

Your Opportunity at Arc’teryx

Arc’teryx is hiring a Store Manager to lead a team that delivers best in class guest experiences, building connections and committing to bold objectives both in‑store and in our communities. You are an entrepreneurial manager with the ability to expect change, embrace ambiguity, and deliver. You are product‑obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.

• Lead a team in alignment with the Arc’teryx Vision, Purpose and Values.
• Oversee the floor, covering the five pillars of the business: experience, product, community operations and people.
• Train and coach a high‑performing team through the lens of the Arc’teryx Guest Journey and our commitment to best‑in‑class guest experience.
• Champion floor leadership and exceptional guest experience by leading from the floor 80% of your week.
• Manage the entire employee experience from onboarding through offboarding.
• Run a profitable store by enrolling the team to achieve sales targets and driving discipline in labor planning and controllable expenses.
• Own hours management and scheduling for your team with a deep commitment to the guest and employee experiences.
• Build partnerships within the community to discover brand ambassadors and influencers to drive increased brand awareness.
• Own all product/inventory management at your store, including executing product walkthroughs, overseeing visual merchandising and sell‑through.
• Utilize company tools to strategically plan your store budget and labor hours, with full accountability for the results.
• Lead weekly leadership meetings to inform on brand updates and the five areas of the business (People, Product, Community, Operation and Finance).

• 3‑5 years of leadership and retail management experience.
• Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
• Entrepreneurial spirit and continuous evolution to achieve great results.
• Passion for service and delivering an exceptional experience for guests.
• Financial acumen: budgeting and forecasting sales, gross margin, expense control and net profit.
• Clear vision, team alignment around common goals and commitment to objectives.
• Seek the best solutions, with an unwavering commitment to do what is right.
• Passion for leading is paralleled by a passion for getting outside and living it.
• Strong written and verbal communication.
• Excellent time management and problem‑solving ability.
• Efficient with Microsoft suite (Word, Excel, Outlook).
• Ability to lift up to 30 lbs.

• All employees’ availability must reflect the needs of the business, which may change from time to time.
• All employees are expected to be available to work “Black Friday” and during the holiday season.
• Fully accountable for and oversee the execution of all deliverables on the Store Manager Role and Responsibilities document.

CAD $96,000 – CAD $132,000 per year (base pay only). Competitive bonus program and benefits are also offered.

Hours:

Full Time – 40 hours per week (five days a week).

Compensation:
Salaried.

#LI-Onsite

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there – the mountains make us better.