Installation Operations Supervisor

Job Title: Installation Operations Supervisor

Company: Acoustical Solutions

Location: Richmond, VA

Employment Type: Full-Time, Exempt

Reports To: Director of Contracting

Travel: Not specified

Compensation: $80,000 annually

Benefits: Medical, Dental, Vision, HSA with employer contributions, employer-paid Life/AD&D and Short-Term Disability, and additional voluntary insurance options

Acoustical Solutions is seeking an experienced Installation Operations Supervisor to lead field service operations across North America. This role is responsible for building and developing high-performing installation teams, managing subcontractor partners, and ensuring installation projects are completed safely, on schedule, within budget, and to high customer satisfaction standards.

The Installation Operations Supervisor will oversee day-to-day installation operations, inventory, equipment, fleet management, safety compliance, departmental financial performance, and continuous improvement initiatives. The ideal candidate is a strong people leader with experience managing installation services teams and a commitment to operational excellence, accountability, safety, and process improvement.

• Develop and maintain reliable, standardized installation-related business processes.
• Manage in-house installation teams and subcontractor partners to ensure projects are completed safely, on schedule, within budget, and according to quality standards.
• Oversee the organization, inventory levels, and reorder points for project materials within the installation warehouse.
• Manage installation tools and equipment inventory.
• Address policy and procedure issues with team members and communicate significant concerns to upper management.
• Oversee maintenance and management of the company fleet.
• Conduct monthly jobsite safety audits and fleet vehicle audits.
• Maintain overall P&L responsibility for the Contracting Services Installation business.
• Participate in monthly KPI reviews, strategy deployment, and budget review processes.
• Lead the execution and continuous improvement of the company's Daily Management and Continuous Improvement methodology.
• Identify opportunities to improve installation department efficiency, effectiveness, and overall performance.
• Collaborate with Project Managers to standardize, document, and continuously improve installation processes.
• Identify and eliminate waste within installation processes to improve overall efficiency.
• Develop installer training procedures and programs.
• Train Project Managers and installers on jobsite safety requirements and installation quality standards.
• Identify, recruit, train, and develop installation employees who demonstrate company values and a commitment to customer satisfaction.
• Identify, recruit, train, and manage installation subcontractor partners throughout the United States.
• Ensure subcontractor partners consistently meet company safety and quality standards.
• Assist with the development of the annual departmental operating budget.
• Track departmental spending and report results monthly.
• Perform other related duties as assigned.

• Bachelor’s degree in Engineering, Construction Management, or a related field.
• 5–10 years of experience managing employees within an installation services environment.
• Demonstrated leadership and team management experience.
• Excellent verbal, written, and interpersonal communication skills.
• Strong initiative with the ability to identify and solve operational problems.
• Ability to manage multiple activities, priorities, and functions simultaneously.
• Strong organizational skills and a goal-oriented approach.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to maintain a…