Senior Strategy Lead; In-Store CX
Listed on 2026-10-12
-
Management
Capital One is seeking a Senior Manager, In-person Experience Strategy in the Richmond/McLean area. You will lead a team of analysts to develop and test strategies that significantly impact customer experience and profitability across cafe and branch environments.
Responsibilities include building measurement infrastructure, guiding product and pricing decisions, and coordinating with IT, Sales, and Operations.
We would love to welcome a new Senior Experience Strategy Lead (In-Store CX) to our team in Richmond, VA, United States.
For the Senior Experience Strategy Lead (In-Store CX) position at Capital One, we are reviewing applications now.
Step into the Senior Experience Strategy Lead (In-Store CX) role at Capital One in Richmond, VA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).