Print, Account Manager

Department:
Customer Service

Reports to:

Director of Client Services

Employment Type:

Full-Time, Onsite

As an Account Manager, you will be at the center of the customer experience, bringing together our clients, sales team, and manufacturing partners to ensure every project is delivered accurately, efficiently, and on time.

You will take ownership of customer accounts and guide projects from the point of sale through completed production. This is a highly collaborative role where strong communication, organization, problem-solving, and attention to detail directly contribute to customer satisfaction, retention, and company growth.

If you enjoy building relationships, solving problems, managing multiple priorities, and being the person who makes sure the details come together, this role could be a great fit.

• Serve as the primary point of contact for assigned accounts throughout the production process.
• Build and maintain strong, professional relationships with customers and internal partners.
• Follow up with customers to confirm satisfaction and proactively address concerns.
• Coordinate customer visits and participate in customer meetings as needed.

• Act as the key liaison between customers, Account Executives, and manufacturing.
• Manage job details, schedules, specifications, changes, and workflow requirements.
• Monitor project schedules and communicate potential issues before they affect delivery.
• Coordinate and lead project meetings with customers, sales, and production teams.
• Consult with customers regarding project specifications, equipment capabilities, file requirements, shipping methods, mailing requirements, and company procedures.

• Identify, analyze, and resolve issues involving schedules, quality, specifications, and production.
• Manage customer and internal changes while keeping projects moving forward.
• Escalate questions or concerns appropriately and ensure they are resolved.
• Request pricing from Estimating and communicate pricing to customers in coordination with the Account Executive.
• Identify opportunities to improve account profitability through change orders, process efficiencies, materials, and other cost considerations.
• Collaborate Across the Organization

• Keep stakeholders informed through timely, proactive communication.
• Support teammates and contribute to a collaborative, solutions-oriented environment.

We’re looking for someone who is organized, proactive, detail-oriented, and comfortable taking ownership in a fast-paced environment.

• At least one year of experience in customer service, account management, project coordination, or a related role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Critical-thinking and problem-solving abilities.
• Ability to make timely, informed decisions.
• Ability to manage multiple projects and priorities simultaneously.
• Ability to collaborate effectively across teams and departments.
• Proficiency with Microsoft Office.
• High school diploma or GED.

• Associate degree in Printing, Graphic Communications, or a related field.
• Experience in the commercial printing or manufacturing industry.
• Experience with PACE or similar production-management software.

• Customers know they have a reliable partner who will keep their projects moving.
• Sales and production teams have the information they need to execute successfully.
• Potential issues are identified and addressed before they become larger problems.
• Projects are delivered on schedule and meet customer expectations.
• Accounts remain healthy, profitable, and positioned for long-term growth.

Supervisory Responsibilities:

None

Language Requirements:
Ability to read, write, and communicate effectively in English.

• Competitive salary
• bonus/incentive opportunities
• health benefits
• ESOP
• retirement plan
• PTO
• paid holidays
• other benefits