Program Manager

Program Manager Job#: 3052903

Job Description:

Job Description:

Job Title:

Program Manager

Reports To:

PMO Manager

Location:

Richmond, VA (Onsite)
Must have PMP!!

Position Summary:

The Program Manager is responsible for leading a portfolio of related technology and business projects that support the client's mission. This role ensures that modern technology solutions are planned, delivered, and integrated in ways that strengthen public safety, enhance trooper safety, and improve the experience of internal customers across the agency.

The Program Manager oversees program-level planning, risk and issue management, resource coordination and capacity planning, budgeting, vendor and contract oversight, and executive-level communication. The position ensures that all projects within the program work together effectively to achieve client's strategic goals.

The ideal candidate has experience managing large, complex technology programs consisting multiple concurrent projects; working in or alongside law enforcement or public-safety environments; leading technology procurement and vendor relationships; guiding organizational change; and implementing cloud-based or SaaS solutions.

Key Responsibilities:

· Serve as the primary point of contact for executives, stakeholders, and project teams, ensuring clear communication and consistent program governance.
· Lead the planning, coordination, and oversight of multiple related projects, managing all phases of the program life cycle.
· Guide and support cross-functional teams, ensuring project dependencies, timelines, risks, and deliverables are effectively managed.
· Develop and maintain program plans, resource capacity plans, integrated roadmaps, performance metrics, and leadership reporting.
· Ensure compliance with VITA standards, including the creation and maintenance of project charters, project plans, RACI charts, and RAID logs.
· Monitor program progress to ensure all projects deliver expected outcomes, value, and alignment with agency strategic goals.
· Manage the program budget and ensure accurate reporting within both client and VITA requirements.
· Oversee project documentation to ensure accuracy, completeness, accessibility, and compliance with PMO guidelines.
· Support vendor oversight by monitoring performance, ensuring contract compliance, and partnering with Procurement as needed.
· Ensure program alignment with enterprise architecture, information security, ISO standards, and data management policies through ongoing collaboration with those teams.
· Prepare and deliver program updates to agency leadership, steering committees, and oversight bodies.
· Promote PMO best practices and contribute to the continuous improvement of project management processes and maturity across the company.
· Serve as a subject matter expert for the program, maintaining a strong understanding of operational needs and technical requirements.
· Assist with procurement activities, including RFIs/RFPs, vendor evaluations, and contract negotiations.

Key Competencies
· Personable – Has a high level of emotional intelligence, self-awareness and adaptability;
Adopts and fosters a positive team environment and Agency culture
· Collaboration – Works seamlessly with partners across the Agency, SMEs, and leadership; takes feedback and turns it into action
· Proactive – Able to balance immediate needs with long term planning and execution
· Financial Insight – Understands budget structures, variance analysis, and project financials. Able to build a budget from the ground up. Able to synthesize project financials and report on them with a regular cadence.
· Proactive Risk Awareness – Anticipates potential issues and escalates appropriately with an actionable recommendation for mitigation
· Conflict…