Field Service Manager

Texas Air Systems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time.

Here, your work matters. You’ll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you’re just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact.

We are seeking an experienced Service Manager with leadership experience. This position requires an expert level with performing electrical and mechanical inspection, start-up maintenance on the equipment we sell, repairs, service contract maintenance, project management and leadership responsibilities. This is a full-time opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, team-focused, and possess the leadership qualities to drive growth and achieve the goals put in place.

Position requires a high level of correspondence with the service leadership team, Project Managers, Service Coordinators and customers.

Build, lead and maintain a diverse team of office staff and field personnel to drive performance and growth

• Financial management including P&L responsibility, invoicing, AP/AR management and budget
• Process and procedure development and implementation
• Recommend and implement structure changes and operational efficiency opportunities
• Build and maintain an effective service team committed to customer and employee satisfaction and profitable growth.
• Resolve issues in a timely manner and communicate directly with manufacturers
• Pursue manufacturer cost reimbursement for parts and labor
• Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner
• Provides response to customer complaints and emergencies
• Lead discussions, training, and rollout of new software and procedures
• Provide directions for scheduling the appropriate technicians based on knowledge, skill set and abilities as it relates to the job scope
• Debriefing on low margin/trouble jobs
• WIP tracking and reporting
• Analyze and resolve applied overhead issues
• Support sales engineers regarding job pricing and costs
• Partner with equipment sales team and parts to improve processes and communications to drive results
• Guide service admin and coordinators to maximize efficiencies and reduce travel time and downtime
• Train technicians providing coaching and mentorship on troubleshooting equipment, customer interaction, career growth, and meeting company expectations
• Performs other related duties and responsibilities as required or assigned

• Bachelor’s Degree in related field or 10-15 years of related experience; or equivalent combination of education and experience in commercial HVAC environment
• Must have valid driver’s license with good driving record
• Operating knowledge of MS 365 and working proficiency with handheld computer (i.e. Smartphone, iPad)
• Electrical or temperature control experience required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
• Experienced and advanced knowledge, skills and abilities with AAON
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence.…