Senior FSS Coordinator

Belt Atlantic, 4000 Midlothian Turnpike, Richmond, Virginia, United States of America

Posted Tuesday, November 25, 2025 at 5:00 AM

Senior Family Self-Sufficiency Coordinator, The Belt Atlantic - Richmond, VA

Summary: Responsible for design and implementation of Family Self-Sufficiency Programs (FSS) which are paid for by a grant from the Department of Housing and Urban Development (HUD). The Senior FSS Coordinator role is multifaceted and requires the coordinator to be a skills evaluator, mentor, networker, motivator, teacher, and coach. The Senior FSS Coordinator provides participants with access to financial education/literacy/empowerment/coaching programs that will help them acquire the knowledge and skills to make informed and effective decisions that ultimately help them reach their goals and achieve self-sufficiency and financial stability.

Reports to: Vice President of Community Engagement
Direct Reports
: NONE
FLSA Status: Exempt
Location: On Site

Essential Functions of the Position:

Program Start-up & Implementation:

• Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number (25 participants) to be served per the NOFO award at Belt Atlantic and Blue Ridge.
• Develop informational brochures and marketing materials.
• Conduct outreach to market the FSS Program and interview interested residents.
• Complete assessments of residents and enroll them in FSS including completing participant contracts and service plans; reassess and revise goals as necessary with residents. Provide case management and referrals for FSS participants to external partners.
• Ensure that the services and supports included in the participants' Contracts of Participation are provided on a regular basis and that participants are fulfilling their responsibilities under the Contracts.
• Monitor the progress of participants, promote opportunities for them to increase their income and address and eliminate barriers to advancement and graduation.

Networking and Community Resource Coordination:

• Coordinate regular meetings with Program Coordinating Committee (PCC) members.
• Collaborate with the PCC to focus on providing residents with access to supportive services either onsite or through referral in areas such as training programs, GED classes, housing counseling, and homebuyer training.
• Partner with organizations that conduct financial education workshops that cover topics such as credit, debt, savings, budgeting, asset building and banking services; and/or organizations that can provide financial coaching.
• Identify gaps in service and problem solve to determine how to meet the needs.

Set-up and Management of Escrow Accounts:

• Work with Assistant Comptroller to provide needed information to create escrow accounts and ensure that they are properly maintained for eligible families.
• Ensure that FSS families are provided with a statement of their escrow account balance at least once each year, but more often is encouraged.
• Meet quarterly with Assistant Comptroller to review escrow account status for FSS participants and address any forfeited escrow funds in accordance with established policies and procedures.

Documentation and Reporting:

• Prepare clear, concise reports to be submitted as required.
• Communicate clearly, both in writing and orally.
• Create and maintain case files for all FSS program participants.

Minimum Qualifications:

Education: Bachelor’s degree in sociology, psychology, education, or related field, or equivalent.

Experience: Two years’ experience as a FSS Coordinator, Resident Service Coordinator, case manager or counselor; or combination of education, training, and experience

Knowledge, Skills and Abilities:

• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Knowledge of the local organizations and programs that can assist FSS participants and help provide for the financial literacy, asset building, job development and coaching needs of the residents.
• Knowledge of Yardi, Property Management databases, Resident Connect is a plus.
• Knowledge of federal, state and local policies affecting housing…