Director of Programs

The Director of Programs is a senior leadership role reporting directly to the Executive Director (ED). This position is integral to advancing AFOI's mission by overseeing high-quality program delivery, staff oversight and development, and organizational growth. The Director will serve as a key external representative of AFOI in the community, ensuring that all programs operate with consistency, effectiveness, and measurable impact.

The ideal candidate is an experienced program leader who thrives in a collaborative, mission-driven environment. They will bring strategic thinking, strong management skills, and a passion for serving children and families impacted by incarceration.

Key Responsibilities:

• Program Management
• Oversee the day-to-day operations of AFOI's three core programming areas:
  Children's Services, Family Services, and Visitation Services including AFOI’s hallmark Transportation Services and Video Visitation Services
• Troubleshoot programmatic challenges and implement timely, effective solutions
• Lead and attend key leadership meetings, including Board Meetings, MAC & Site Meetings, Video Visitation Centers, and Partner Meetings
• Maintain organized and accurate participant records in compliance with organizational standards
• Coordinate programming activities across all service areas to ensure alignment and efficiency
• Analyze program data, identify trends, and present findings and recommendations to the ED and Director of Operations (DO)
• Support the organization's Strategic Plan and Long-Range Planning Process, contributing to goal-setting and future forecasting
• Program Evaluation & Quality Assurance
• Monitor program goals and objectives to ensure consistent progress and accountability
• Establish and maintain data collection tools and evaluation frameworks across all programming areas
• Provide reports with actionable insights and process improvement recommendations
• Staff Management
• Supervise, mentor, and evaluate assigned program staff, team members, and volunteers
• Manage interpersonal and performance-related matters with professionalism and fairness
• Conduct annual performance evaluations and regular one-on-one meetings with full-time staff
• Lead onboarding and training for new programming staff, in conjunction with DO
• Serve as the rotating on-call contact for program-related issues during designated months
• Community Partnerships & Outreach
• Build and maintain relationships with community agencies, referral organizations, and service partners to enhance support for children and families impacted by incarceration
• Attend and represent AFOI at community meetings, events, and networking opportunities
• Identify and map available services and events; coordinate joint programming initiatives in collaboration with the ED and DO
• Serve as a key external-facing representative of the organization, engaging supporters and promoting AFOI's programs and services year-round
• Collaborate with the ED and DO to develop compelling content for the website, printed materials, and organizational reports
• Board & Fundraising Support
• Collaborate with the ED, DO and board members on committee work and board meeting preparation
• Prepare clear, informative board reports highlighting program progress, key updates, and relevant vignettes
• Support resource allocation and budgetary planning across programs to ensure financial alignment
• Assist with fundraising initiatives and grant-writing efforts related to AFOI's programming areas, including funding identification, fundraising events, and program data for submissions
• Administrative Responsibilities
• Update and maintain organizational policies, procedures, and programming forms as needed, in conjunction with DO
• Manage and maintain documentation related to:
  Video Visitation Partner Meetings, Visitor Center Communications and Visits, Organizational and Program Marketing, ARPA compliance, Data Collection and Reporting, Staff Supervision records, Participant and COPPA Waivers, and Program Intake Forms
• Oversee scheduling support and planning documents
• Conduct consistent reviews of documentation processes to ensure accuracy and compliance
• Perform other administrative duties as assigned.

Required Qualifications:

• Required
• Master's Degree in Social Work or related human services field with 3-5 years leadership experience.
• Demonstrated experience in program management, preferably within a nonprofit or social services environment
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce or equivalent database software;…