Volunteer Engagement Manager

The Virginia Telemental Health Initiative (VTMHI), a first-of-its-kind statewide virtual free mental health clinic, seeks a highly motivated, organized individual with a customer service approach to serve as Manager of Volunteer Engagement. This position will implement a creative, innovative, and comprehensive volunteer program to support the care provided to patients of VTMHI. Working alongside key staff members, this position will assist volunteer efforts including recruitment, onboarding, and ongoing support and will promote opportunities, such as recognition, which strengthen volunteer involvement and commitment.

The position works closely with the leadership and clinical teams.

• Implements recruitment and retention activities that align quantity and quality of volunteer pool with the clinic’s operational and growth needs
  • Measures and reports on progress toward achieving quarterly organizational goals
  • Adheres to grant and funding goals and expectations
• Engages in volunteer recruitment in alignment with organizational mission and goals
  • Supports development and dissemination of promotional materials
  • Responds to volunteer inquiries in a timely fashion
  • Facilitates application process including verification of volunteer requirements and execution of volunteer agreements
  • Leads and completes all volunteer application processing, including review and approval.
• Supports volunteers’ clinical and organizational onboarding
  • Collaborates with training and clinical teams to orient and onboard volunteers:
    • telehealth platform, electronic health record/documentation, P&P training
    • coordinate with staff and partner clinics to schedule any role specific training
    • selection and connection with clinical supervisor
  • Documents and implements process for volunteer “offboarding” as termination of volunteer relationship
• Encourages and supports volunteer providers
  • Provides regular updates to volunteers regarding opportunities and program operations
  • Conducts regular check-ins with volunteers and maintains open lines of communication with clinical team to ensure volunteers are supported
  • Supports the operational needs of VTMHI volunteers including technical assistance
  • Prioritizes and implements volunteer recognition activities
• Operates with efficiency and supports ethical and accountable provider compliance
  • Maintains and updates the clinic’s volunteer manual
  • Maintains volunteer data management system including necessary volunteer documentation and records (e.g., licensing verification, liability coverage)
  • Documents workflows and policies and procedures
  • Enrolls volunteers in liability coverage
  • Conduct/ coordinates all onboarding and offboarding activities.
• Collaborates towards achieving organizational goals
  • Serves as a member of a cross-functional team and participates in cross-training to support clinic functions as needed (e.g., patient care coordination)
  • Conducts regular surveys of volunteers and reports on results for team discussion
  • Coordinates with other program staff to share concerns, ideas and opportunities
  • With the team, develops and supports quality metrics demonstrating the impact of the clinic on the volunteer experience
  • Demonstrates ability to recognize strategic and operational enhancements that would improve program operations

• Implements recruitment and retention activities that align quantity and quality of volunteer pool with the clinic’s operational and growth needs
  • Measures and reports on progress toward achieving quarterly organizational goals
  • Adheres to grant and funding goals and expectations
• Engages in volunteer recruitment in alignment with organizational mission and goals
  • Supports development and dissemination of promotional materials
  • Responds to…