Senior Warehouse Quality Specialist Operations

Senior Warehouse Quality Specialist Lead quality inspections and resolve product non-conformances at warehouse locations

Location:

Richmond, Virginia, United States

Compensation: $75,000 - 85,000 USD / year

Job Tags:
Operations

Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Senior Warehouse Quality Specialist, you'll be responsible for conducting inspections, tests, and audits at our warehouse site, verifying suppliers are meeting standards, and working on solutions projects to repair non-conforming products. You will collaborate closely with the Quality Department, Warehouse and Logistics, and other cross-functional teams to help drive quality improvements.

Article's Warehouse department receives all our boxed furniture, inspects and adds the inventory to our system, then stores all our boxed furniture which is then loaded into delivery trucks - they ensure the right products are going to the right customers. You will work with the quality team to ensure the quality of our furniture, and to address non-conformances efficiently. This role is crucial for maintaining high standards of quality and customer satisfaction.

The warehouse quality team was first introduced in 2024 and we are excited to expand the team with team members at all warehouse locations. The Senior Specialist will assist in managing the distribution and prioritization of work across the team, develop solutions for non-conforming products, and work with the team lead on more complex projects.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you're trusted to explore solutions you believe will work best (you're the expert, after all). You'll do all this while growing your skills within a company that is redefining the furniture industry.

Schedule:

Monday - Friday 40 hours a week (8:00am - 5:00pm)

Location:

1660 Ashton Park Drive, Colonial Heights, VA 23834

Team Size: 5

Occasional evening meetings may be required to collaborate with global team in Asia or Mexico.

Travel may be required for projects or training at other warehouse locations.

• Conduct thorough inspections of furniture items to ensure they meet quality standards and specifications.
• Identify and document defects, inconsistencies, and non-conformities in products.
• Review products with high delivery damage rates, and conduct in-field investigation on root cause of issue.
• Inspections may involve products or packaging in compromised condition. PPE and training will be provided.
• Determine fixes to products at the warehouse not meeting Article's standards such as through reinforcement of packaging.
• Coordinate rework activities and large scale inspections with warehouse personnel or with third parties.
• Assist in rework quoting, and sourcing of materials for repairs as needed.
• Perform tests on products to verify durability, functionality, and safety, and to verify efficacy of any repairs.
• Participate in regular quality audits and reviews.
• Maintain accurate records of inspections, defects, and actions taken.
• Audit and inspect incoming containers to verify conformance to standards, and work with in-country teams to issue CAPAs for non-conformances.
• Audit box sizes and weights.
• Provide feedback and suggestions for process improvements to enhance product quality.
• Conduct other ad hoc project work as required.

• 3–5 years of quality inspection experience (furniture, warehousing, or manufacturing preferred)
• Understanding of furniture construction (asset)
• Prior CAPA/root cause experience
• Strong attention to detail and problem-solving skills
• Ability to conduct inspections, basic tests, and assembly checks
• Able to read and interpret furniture assembly instructions
• Proficient use of inspection tools and measuring equipment
• Strong delegation, prioritization, and communication skills
• Experience with quality control processes and standards

• Proficient in Google Workspace (Gmail, Docs, Sheets, etc.)
• Experience with Wrike or similar project management tools (asset)

• Able to work independently and as part…