Leasing Manager - Canopy at Ginter Park

Living (Leasing) Manager - Canopy at Ginter Park

Join to apply for the Living (Leasing) Manager role at Capital Square Living.

$17.00/hr - $19.00/hr

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020. The company’s vision is to develop and manage the future, one relationship at a time, providing a highly competitive compensation package and employee‑centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest grown companies in the Richmond, Virginia area but also listed as a Best Places to Work by Virginia Business Magazine.

As a Living Manager at CS Living, you will coordinate and deliver leasing and reservations activities that achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. You will lead the team by example, contributing toward building a vibrant, safe, and welcoming community our residents enjoy being part of.

• Act as a role model by demonstrating the core values
• Lead the team toward achieving leasing goals and occupancy, assisting the Community Manager in their absence
• Possess brand knowledge, ensuring the team acts as brand ambassadors
• Work with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge, ensuring campaigns, advertising, and promotional activities are effectively implemented
• Actively seek interaction with residents to improve service levels
• Use the company’s property systems to generate sales and leasing reports, monitor unit availability data ensuring it is accurate and up to date
• Monitor website/email traffic and work closely with the leasing team to ensure leads are followed up accordingly
• Stay informed about current market and competitor conditions that may impact occupancy and results
• Oversee on‑site enquiries, ensuring an appropriate inventory of ready apartments, recommend rent pricing and concessions, and monitor day‑to‑day sales and leasing activities
• Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing lease and renewal documents, and completing move‑in/move‑out and notice to vacate procedures in accordance with established policies and procedures
• Promote resident satisfaction and retention by ensuring timely responses to questions, requests, and complaints, taking appropriate action to resolve service issues
• Coordinate periodic apartment inspections, evictions, and collection of late fees and other charges within the terms of the agreement
• Monitor payments and chase outstanding rent arrears following rent collection processes to meet business goals while promoting resident extensions and other revenue streams
• Develop team members’ capabilities to meet key performance goals and future succession
• Coordinate with Learning & Development to ensure team member training is provided, implemented, and addresses performance if required
• Work with the maintenance team to ensure the physical aspects of the community meet CS Living’s standards, coordinating and inspecting show‑ready units for market alignment and touring prospective residents
• Review and analyze financial and other operational reports to identify and resolve issues impacting leasing performance, accessing CS Living’s internal resources as needed
• Ensure operations comply with company policies, procedures, and fair housing laws and regulations

• Experience driving leasing/sales performance and managing operations
• Experience motivating a team and a proven track record in delivering service excellence in a similar management role or environment
• Demonstrable ability to coach and mentor team members
• A strong team player capable of working autonomously and taking ownership
• Flexible approach to working in a fast‑paced…