UX Researcher

Changing the world of pet food for good

We’re , a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique  recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month.

It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart‑ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

The Research & Insights team is a small but mighty group responsible for both strategic research and UX research at  We sit within Marketing but work closely with cross‑functional teams across the business. As we broaden our research adoption and maturity, it’s an exciting time to join and help shape how research is used, embedded, and championed across the organisation.

We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you want to join? Here’s how you’ll make a difference:

As the UX Researcher within our Research & Insight team (part of Marketing), you will be the subject matter expert for UX research across the  digital experience. Your work will ensure user needs are deeply understood and embedded in product and design decisions.

You’ll be curious and proactive — uncovering insights across the end‑to‑end experience, from sign up through to ongoing customer engagement. Working independently, you’ll plan and deliver robust, timely and impactful research that informs strategy and drives meaningful improvements to our website and digital journeys.

You’ll report into the Senior Research Manager and collaborate closely with Product Design, Product Management, Proposition, and our Growth and Account squads. Through your research, you will champion customer‑centric thinking and help shape a best‑in‑class digital experience that is intuitive, relevant and emotionally engaging.

You will be responsible for:

• Lead the identification and prioritisation of research needs by working closely with cross‑functional partners across Product Management and Product Design.
• Independently tackle complex, ambiguous problem spaces, defining research approaches that bring clarity and direction.
• Dig deeply into user behaviours and motivations to uncover the underlying needs, barriers, and drivers behind observed challenges.
• Create and deliver compelling insights that bring research to life and influence decisions through clear, impactful presentations and reports.
• Build strong relationships and operate as a strategic partner, guiding teams to make informed, user‑centric decisions.
• Own and execute the end‑to‑end research process, from framing the problem and selecting methods, through to planning, conducting, synthesising and sharing insights — with a collaborative, hands‑on approach.
• Ingest and leverage cross‑functional data sources, including broader research data e.g. customer segmentation, brand health tracker, Voice of the customer and user behavioural data.
• Support the Senior Research Manager in planning and delivering strategic research projects, contributing to project design, execution, analysis, and synthesis to inform business and product decisions.

The skills you’ll bring:

• Excellent stakeholder engagement and collaboration skills, with the ability to influence and align cross‑functional teams.
• Subject matter expert in UX research methodologies and research tools (survey tool, Lyssna, Lookback), with strong judgement on when to apply different methods across discover, define, develop and deliver (e.g., diaries studies, mobile ethnography, prototype testing,…