Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 2444)

Join to apply for the Full Time Assistant Store Manager (Store 2444) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by Game Stop; when appropriate, elevate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote Game Stop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest‑service expectations for store associates and training store associates in all aspects of their job responsibilities; provide timely and appropriate feedback to Store Manager and address unsatisfactory performance as directed.
• Work in partnership with the Store Manager to ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Along with the Store Manager, schedule store associates ensuring that scheduling guidelines are followed and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; keep fixtures and equipment in proper working order.
• Ensure omni‑channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss‑prevention practices; visually inspect associate packages or belongings at store closing or the end of a shift as appropriate.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, restock merchandise on shelves and fixtures, and move products from the stockroom to the front of the store.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system; complete all closeout paperwork and bank deposit slips accurately and on time.
• Verify shipments for discrepancies or shortages, record discrepancies in the POS system, conduct inventories, and communicate to Store Manager/District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly, ensuring all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and address potentially hazardous situations immediately.
• Assist in maintaining store…