Inside Sales Rep

Inside Sales Representative

Wurth Wood Group – Richmond, VA

Location: 1701 Rhoadmiller St, Richmond, VA 23220

Company Overview: Wurth Wood Group started in 1983 in Charlotte, North Carolina as a distributor for custom cabinet builders and millwork companies. Over 25 years it expanded to 12 locations across 7 states, becoming the premier lumber and woodworking distributor in the Southeast. In 1999, the Wurth Group of Germany acquired the company, adding the Wurth line of high‑quality products. The brand now serves a wide array of customers with expert support from specialists in finishing, product, architectural, and green building materials.

Vision: Become the most recognized distributor in our trading territories, earning trust as a single source of supply for cabinet and woodworking needs.

Mission: Provide the highest quality products and outstanding service while building a team that is customer‑centric, collaborative, and dependable.

We are seeking a motivated Inside Sales Representative to join our Richmond, VA branch. This role is critical to supporting our customer base and outside sales team by maintaining and growing relationships with existing accounts while providing excellent service to walk‑in and inbound customers.

• Manage and assist with an established range of approximately 1,000 active customer accounts, including millwork fabricators, industrial woodworking companies, and high‑end cabinetmakers.
• Focus 80% of effort on farming existing business and driving new sales within current accounts; 20% on acquiring new customers.
• Staff the sales counter and serve as the first point of contact for walk‑in customers.
• Handle inbound calls, emails, and texts while supporting Outside Sales Representatives.
• Collaborate with the branch team to provide product knowledge, service solutions, and order fulfillment.
• Deliver outstanding customer service that reflects Wurth Wood Group’s reputation as the distributor who "works hard for us."

Onsite role only – this position is not remote or hybrid.

Work Hours:

Monday – Friday, 8:00 AM – 5:00 PM.

This position is open due to the recent retirement of a long‑term employee who has been with us for over 20 years.

This is a performance‑based, commission‑driven role. Gross annual pretax estimated total compensation: $65k to $75k. Base compensation is $18.00/hr, with the rest of earnings in monthly commissions. Actual gross pretax compensation will vary based on individual performance, experience, and other factors.

• 2–4 years of Inside Sales experience preferred.
• Industry knowledge in woodworking/building materials is a plus but not required.
• Strong communication skills with the ability to handle high‑volume customer interaction.
• Proven ability to manage relationships and provide solutions in a fast‑paced environment.
• Team‑oriented, dependable, and customer‑focused.

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Company Matching Program
• Paid Time Off and Holidays
• And much more

Be part of a company with over 40 years of history and a reputation for dependable service.

Work with a collaborative and knowledgeable team in a stable, growing organization.

Opportunity to build a career path in Inside or Outside Sales.

Apply today and join a team that works hard for its customers—and for each other.

EQUAL OPPORTUNITY EMPLOYER