Project Manager, Aftermarket Solutions - Mfg​/Industrial

At AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities.

AMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment. We provide complete automated bakery solutions for numerous categories, including Soft Bread and roll, Artisan Bread and roll, Cake and Pie, Pizza and Flatbread and Pastry and Croissant. AMF is part of the Markel Food Groups, the leading equipment supplier to food manufactures around the world.

Our culture is built on teamwork, integrity, continuous improvement, and shared success. We value diverse perspectives, collaboration, and professional growth, and we encourage our teammates to share ideas, challenge the status quo, and find better ways to work together.

If you're searching for the next company to call home, AMF Bakery Systems provides a teammate-centered culture with exciting career growth opportunities. We strive to build extraordinary teams by seeking out a wide range of talent, experiences, and diverse backgrounds. Diversity of thought and the collaboration of various life experiences are what drive growth and innovation at AMF.

The Project Manager, Aftermarket Solutions - This role is responsible for managing customer situations through resolution by coordinating internal AMF resources across service, engineering, manufacturing, parts, and commercial teams. The Project Manager Aftermarket Solutions serves as the primary aftermarket relationship owner for assigned customers by coordinating complex technical and operational issues while identifying opportunities to improve customer performance through AMF aftermarket solutions.

Ideal candidates may come from bakery maintenance leadership, industrial/electrical engineering, field service management, aftermarket operations, industrial automation support, or customer-facing technical leadership roles within food manufacturing or capital equipment industries.

The position plays a key role in strengthening long-term customer relationships while driving growth in Repair & Modernization (R&M), Maintenance Partnership Programs (MPP), technical services, training programs, and aftermarket parts revenue. Success in this role is measured through customer satisfaction, issue resolution, installed base growth, and aftermarket revenue development.

This role works closely with Customer Care Representatives (CCR), Outside Customer Care Representatives (OCCR), Regional Account Managers (RAM), Field Technicians, Technical Service teams, and global manufacturing sites to ensure customers receive proactive, coordinated, and high-value aftermarket support.

• Develop and maintain strong long-term relationships with assigned customers.
• Serve as the primary point of ownership for complex customer issues and aftermarket coordination.
• Conduct regular customer site visits to understand operational challenges, identify opportunities, and strengthen customer engagement.
• Build trust and credibility by ensuring timely follow-through and communication during

• Lead complex customer issues through resolution by coordinating internal AMF teams including Technical Service, Engineering, Manufacturing, Parts, and Field Service.
• Drive accountability and follow-up on corrective actions, punch list items, service needs, and operational improvement initiatives.
• Coordinate customer support strategies across multiple AMF manufacturing and service locations when required.

• Support customers during escalated operational situations with urgency, professionalism, and strong problem-solving leadership. Develop and deliver presentations, proposals, service contracts, and parts quotes.

• Identify and develop opportunities for Repair & Modernization (R&M), Maintenance Partnership Programs (MPP), technical services, training, and aftermarket parts sales.
• Develop and maintain a healthy aftermarket opportunity pipeline with clear priorities, probability, timing, and next steps.
• Support proposal development, presentations, service contracts, quotations, and aftermarket business case discussions.
• Collaborate with commercial teams to strengthen AMF's long-term installed base strategy.

• Manage assigned aftermarket programs, service initiatives, and customer action plans…