Inside Sales and Service Representative - Parts

Home >
Inside Sales and Service Representative
- Parts

BH Job

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:Inside Sales & Service Representative – Parts
Location:Richmond, VA – Onsite

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

The Inside Sales & Service Representative – Parts. Supports Richmond Customer Center throughout the sales process, from initial inquiry through delivery. This onsite position provides parts identification, quotations, pricing, order processing, delivery coordination, and customer support for compressed-air products, services, and parts.
The representative will partner with customers, outside sales, suppliers, and Customer Center teams to ensure accurate orders, timely communication, and reliable delivery. As experience and product knowledge grow, this role may take on additional responsibilities in lead generation, market intelligence, customer development, and complex orders.

• Respond to inbound customer inquiries and generate sales of compressed-air products, services, and parts.
• Assist customers with parts identification and prepare accurate quotes, confirming product requirements, pricing, and purchase order information.
• Follow up on quotations to support conversion to orders.
• Process and manage orders from entry through delivery, monitoring schedules and expediting shipments as needed.
• Serve as a primary customer contact throughout the sales cycle, providing updates and resolving order or delivery concerns.
• Manage inventory to appropriate stocking levels and coordinate outside purchases and transportation expenses efficiently.
• Maintain accurate customer records, purchase orders, sales documentation, and activity reports.
• Partner with outside sales and Customer Center personnel to support customer needs, lead generation, and market information.
• Operate a forklift and perform parts warehouse duties in accordance with training and safety requirements.
• Share best practices with teammates and follow environmental, health, safety, and operational requirements.

• High school diploma or GED.
• Associate’s degree
• 2–3 years of relevant experience.

• Customer Service:
  Ability to understand customer needs, respond promptly, and provide support from initial inquiry through delivery.
• Communication:
  Ability to communicate clearly with customers, suppliers, outside sales, and internal teams.
• Organization and Time Management:
  Ability to manage customer calls, quotations, orders, and inventory…