Dispatch​/Surveillance Ambassador

Join to apply for the Dispatch/Surveillance Ambassador role at Garda World
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Garda World Security Services is hiring a GSOC Surveillance Ambassador.

What’s in it for you

• Site location:
  Richmond, VA
• Set schedule: TBA, 40 hours per week
• Competitive hourly wage of $23.00 per hour (Daily Pay available for Garda World employees)
• Comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement savings plan with employer matching contributions, paid time off, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; submit incident reports for input and approval
• Notify elevation, upon approval (mass notification/Everbridge)
• Conduct travel security reviews
• Red Tag/Hot Works reporting
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center
• Receive and respond to emergency and non‑emergency calls from employees, outside vendors, law enforcement, and security field force via telephone, automated alarm monitoring, and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting)

BASIC QUALIFICATIONS Formal Education, Licenses, and Certifications Required

• Must pass a skills‑based assessment called "Criticall," administered after successful completion of the interview process.
• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Type and Length of Specific Experience Required

• Work experience must include the following:
• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problem solving
• Demonstrated high level of competency with advanced computer systems (hardware, software, and networks)
• Ability to communicate effectively with IT and security systems professionals
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required

• Proficient computer skills including Microsoft Office applications
• Ability to prioritize workload based on urgency
• Effective oral and written communication
• Planning and organizing
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Advanced creativity
• Multi‑tasking
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail
• Choosing from/among alternatives

Other Related Attributes that Would Enhance Hiring Consideration

• Associate degree or higher in Criminal Justice, Communications, or related field
• Verifiable and successful security experience
• Professional training and/or education in one or more of the following:
• Customer service
• Dispatch operations
• Security and/or emergency services
• Documented experience and competency in the following Security Software Systems:
• Access Control/ (e.g., Pro Watch)
• Alarm Receiving Automation software (e.g., Onyx Works)
• Incident Management and computer‑assisted dispatch software
• CCTV/Video Management systems (e.g., Max Pro)
• Mass Notification systems (specifically, Everbridge)
• Business Intelligence and Travel Tracking (e.g., iJet and NC4)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment

Physical Requirements and Environment

• Environment:
  Office; minimal to no exposure to extreme temperatures expected
• Major activity:
  Working on PC and using telephone/radio while sitting
• Physical efforts:
  Limited, including some standing, bending, limited stretching and reaching
• Must submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

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