On Call Monitoring Officer - GSOC

Overview

Garda World Security Services is hiring a GSOC On Call Monitoring Officer. The role requires a sharp eye to capture every detail while monitoring a series of screens.

• Site
  
  Location:
  
  Richmond, VA
• Full‑time 40 hours per week; shift schedule to be determined
• Competitive hourly wage of $27.00 per hour (Daily Pay is available for Garda World employees)
• A comprehensive benefits package including medical, dental, vision insurance, a 401(k) retirement plan with employer matching, paid time off and holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost

• Assigned to train at 3 locations extending across the Greater Richmond area
• Shifts of 8‑12 hours
• Must be able to accept last‑minute assignments due to call‑offs or no‑call no‑shows
• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; incident report input and approval
• Notification elevation upon approval; mass notification/Everbridge
• Conduct travel security reviews
• Red Tag/Hot Works reporting
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non‑emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

• High school diploma or equivalent
• Must pass the skills‑based assessment “Criticall” after a successful interview
• Experience with advanced computer systems, radio, telephone equipment and console monitors
• Analytic and critical thinking skills; ability to prepare reports
• Proficiency with Microsoft Office applications and advanced computer systems
• Effective oral and written communication, planning, and organizing
• Problem solving, active listening, and ability to synthesize facts and concepts

• Associate degree or higher in Criminal Justice, Communications, or related field
• Verifiable and successful security experience
• Professional training and/or education in customer service, dispatch operations, or security and/or emergency services
• Documented experience and competency in the following security software systems:
  Access Control/, Alarm Receiving Automation software, Incident Management software, CCTV/Video Management systems, Mass Notification systems, Business Intelligence and Travel Tracking
• Experience in a modern 911 call center, central station alarm monitoring, or dispatch operation environment

• Office environment; minimal to no exposure to extreme temperatures
• Major activity:
  Working on PC and using telephone/radio while sitting
• Limited physical effort, standing, bending, and limited stretching and reaching
• Must submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

• Get instant access to your money as you earn it
• Automatically save a portion of every paycheck
• Track your real‑time earnings and budget for upcoming bills or expenses

Work today, get paid today—Daily Pay is available for Garda World employees.