Safety, Security & Emergency Preparedness Manager

Full-Time | Richmond/Henrico, VA | Senior Living | Campus Safety & Security

Are you an experienced security, safety, emergency preparedness, facilities, or life-safety professional looking for a leadership opportunity where your work directly impacts people's well-being?

Life Spire of Virginia is seeking a Safety, Security & Emergency Preparedness Manager to lead campus safety, security, emergency preparedness, concierge services, transportation operations, and related safety programs within our senior living community.

This is a hands-on leadership role for someone who can balance security and safety operations with exceptional customer service
.

You’ll lead and develop our security and concierge team, oversee campus safety and emergency preparedness, manage access control and security technology, coordinate with law enforcement and emergency responders, investigate incidents, and help ensure residents, families, visitors, and team members experience a safe and welcoming community.

Our community is also our residents’ home.

We’re looking for a leader who understands that safety and security should never come at the expense of hospitality and resident experience.

The ideal candidate can walk into a situation, assess the risk, communicate calmly, make sound decisions, and lead a team toward the right solution.

If you have experience in security management, life safety, emergency management, facilities operations, law enforcement, military leadership, loss prevention, healthcare security, senior living, or a related field
, we encourage you to apply.

• Lead and develop the security and concierge team across multiple shifts.
• Recruit, train, coach, schedule, and evaluate team members.
• Establish clear expectations for safety, security, customer service, and accountability.
• Oversee daily campus security operations and respond to safety concerns.
• Manage access control systems, badges, call boxes, parking operations, and related security technology.
• Partner with Facilities and Support Services to identify security risks and improve campus safety.
• Conduct routine safety and security reviews and recommend improvements.

• Lead emergency preparedness planning and response procedures.
• Coordinate fire safety programs, emergency drills, and after-hours preparedness activities.
• Maintain emergency procedures, checklists, training materials, and communications.
• Help ensure compliance with applicable life-safety requirements, company policies, and regulations.
• Coordinate with internal departments to prepare for emergencies, severe weather, evacuations, and other critical events.
• Serve as a key resource during emergency situations.

• Conduct and coordinate campus investigations.
• Review incident reports for accuracy, completeness, and appropriate follow-up.
• Identify trends and recommend corrective actions.
• Maintain appropriate documentation and confidentiality.
• Partner with leadership and appropriate outside agencies when incidents require additional response.
• Serve as a primary liaison with local law enforcement, fire departments, EMS, and emergency services.

• Oversee the 24-hour concierge operation and establish high standards for service.
• Ensure security procedures support a welcoming and respectful resident experience.
• Coach team members on communication, professionalism, conflict resolution, and customer service.
• Develop processes that protect residents while maintaining their independence, dignity, and quality of life.