Field Service Technician III

About the Role

Canon USA is actively looking for a Field Service Technician III to make an immediate impact on our team. This role requires a go‑getter who can diagnose failures, perform repairs, and deliver reliable field support in a 24/7 customer‑driven environment.

• Diagnose mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with accurate documentation and record‑keeping.
• Provide efficient, responsive, and accurate Field/Shop/on‑site maintenance to meet and exceed customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and assigned Canon property.
• Assist with solving escalated technical and/or customer service‑related problem areas for any territory when requested.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines, including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service‑related problem areas.
• Interface with customer IT departments.

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• Associate’s degree in electronics or electrical engineering from an accredited college or technical school, or equivalent experience.
• Direct experience working as a field technician.
• Ability to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• Valid driver’s license and acceptable driving record; ability to travel.
• Capability to excel in a 24/7 environment, including shift work and on‑call rotations.
• Must obtain necessary security and other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.
• Compliance with customer policies and protocols, including COVID‑19 vaccination requirements if applicable.

We are offering a competitive hourly rate: $24.39 - $36.53 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or protected veteran status.