Residential Appliance Service Technician

About the opportunity — Richmond, VAJoin our team as a Residential Appliance Service Technician and be the expert who brings kitchens and laundry rooms back to life. You’ll diagnose and repair a wide range of home appliances while delivering clear communication and courteous, reliable service.

A day in the life Triage service calls, identify root causes, and determine the best repair approach for each appliance.

Perform hands-on repairs and preventive maintenance to restore peak performance.

Explain issues and solution options to homeowners in plain language, then prepare cost estimates and secure approvals.

Document work performed, parts used, and customer notes accurately in service records.

Source and track parts as needed, and follow up with customers to close out service visits.

Apply safe work practices at all times while working in customers’ homes.

Keep your knowledge sharp by staying current on new models, components, and repair techniques.

What you’ll work on Refrigerators

Washers and dryers

Ovens and ranges

Dishwashers

Work environment

This is a field-based role serving the greater Richmond, VA area. You’ll travel to customer locations for day trips and return home most evenings.

What you bring

High school diploma or equivalent; technical/vocational training in appliance repair is a plus.

Proven experience in appliance diagnostics and repair.

Strong troubleshooting ability and sound problem-solving judgment.

Top-tier communication and customer service skills.

Self-directed with solid time management and organization.

Valid driver’s license and dependable transportation.

Working knowledge of safety standards and best practices for in-home repairs.