Field Service Technician

Description

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary The Battery and Charger Field Technician is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position typically reports to a Service Manager or a Lead Technician and has no direct reports. Training will be provided on the Battery Charger systems. Key

Job Responsibilities:

• Reliable attendance and punctuality.
• Work safely, follow all safety regulations, including site specific safety regulations established by
• customers.
• Perform routine preventative maintenance.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other
• personnel to expedite repairs.
• Travel to other branches or sites, as required, to assist with product installation, removal or
• repairs (some overnight travel will be required).
• Comply with company policies and procedures. These include but are not limited to warranty,
• safety, environmental, OSHA, DOT and Hazmat.
• Build strong relationships with customers.
• Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and
• equipment.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner, while applying great customer service.
• Complete all service orders, PM worksheets, timecards, expense reports, and any documentation
• as required, in an accurate and timely manner.
• Work independently or with a team in a professional manner.
• Other duties as assigned by superviso

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

Requirements

• High School or GED required.
• Certification from a technical school focused on electrical, mechanical repair or battery
• maintenance preferred.
• Associate degree from an approved two-year college or university, preferred or equivalent
• experience.
• Must be able to pass a background check and drug screen.
• Possess a valid driver’s license, CDL a plus but not required.
• May be required to pass additional requirements under the Department of Transportation (DOT).
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across
• remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers
• and to listen effective to customer needs.
• Ability to develop and maintain strong workplace…