Senior FSS Coordinator

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Summary: Responsible for design and implementation of Family Self‑Sufficiency Programs (FSS) funded by a grant from the Department of Housing and Urban Development (HUD). The Senior FSS Coordinator is a multifaceted role that requires skills as an evaluator, mentor, networker, motivator, teacher, and coach. The coordinator provides with access to financial education, literacy, empowerment, and coaching programs to help them acquire knowledge and skills to make informed decisions and ultimately achieve self‑sufficiency and financial stability.

Reports to: Vice President of Community Engagement

Direct Reports: NONE

FLSA Status: Exempt

Location: On Site

• Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number (25 participants) per the NOFO award at Belt Atlantic and Blue Ridge.
• Develop informational brochures and marketing materials.
• Conduct outreach to market the FSS Program and interview interested residents.
• Complete assessments of residents and enroll them in FSS, including completing participant contracts and service plans; reassess and revise goals as necessary; provide case management and referrals to external partners.
• Ensure that the services and supports included in the participants’ Contracts of Participation are provided regularly and that participants fulfill their responsibilities.
• Monitor progress, promote opportunities to increase income, and address barriers to advancement and graduation.

• Coordinate regular meetings with Program Coordinating Committee (PCC) members.
• Collaborate with PCC to provide residents with access to supportive services onsite or through referral (e.g., training programs, GED classes, housing counseling, homebuyer training).
• Partner with organizations that conduct financial education workshops covering credit, debt, savings, budgeting, asset building, and banking services; or provide financial coaching.
• Identify service gaps and problem‑solve to meet needs.

• Work with Assistant Comptroller to create escrow accounts and ensure proper maintenance for eligible families.
• Ensure families receive a statement of their escrow balance at least annually; more frequent statements encouraged.
• Meet quarterly with Assistant Comptroller to review escrow status and address forfeited funds per policy.

• Prepare clear, concise reports as required.
• Communicate clearly, both in writing and orally.
• Create and maintain case files for all participants.
• Document resident benchmarks in goal achievement.

Education: Bachelor’s degree in sociology, psychology, education, or related field, or equivalent.

Experience: Two years as an FSS Coordinator, Resident Service Coordinator, case manager, or counselor; or a combination of education, training, and experience.

Knowledge, Skills and Abilities:

• Experience working with youth and families and issues relating to workforce development, youth enrichment, education, and asset building.
• Knowledge of local organizations and programs that assist participants with financial literacy, asset building, job development, and coaching.
• Knowledge of Yardi, Property Management databases, Resident Connect is a plus.
• Knowledge of federal, state, and local policies affecting housing, particularly Section 8 Housing Choice Voucher (HCV) and FSS program is a plus.
• Skill in motivational interviewing to help set goals and track progress.
• Ability to build positive relationships with residents, senior staff, interns, and community partners.
• Excellent communication, organization, problem‑solving, and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Bilingual in English and a dominant minority language (e.g., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian) is a plus.
• Understanding and respect for diverse values, attitudes,…