Parent & Provider Resource Line Specialist

Duties and Responsibilities

• Answering warm line voicemails and text messages.
• Calling/texting people back with information and resources to address their concern.
• Completing salesforce data entry that details the caller’s information, their issue, the resources that were provided.
• Sending caller satisfaction surveys.
• The person answering the warm line (2) must be endorsed in infant and early childhood mental health, (3) must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area
• Data Entry
• Limited teleworking on occasion, as this is a customer-facing position
• Other duties as assigned

• Proficient in Microsoft Office Suite (including Word, Excel, and PowerPoint), and has working knowledge of Google Apps, Zoom, Docu Sign, and comparable software.
• Essential data entry skills, including fast typing with an eye for detail and familiarity with spreadsheets and online forms
• Must be endorsed in infant and early childhood mental health
• Must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area
• Attention to detail is required.
• Strong written and verbal communication are critical for this role.
• Ability to provide excellent customer service to internal and external customers, including professionals, parents, faculty, staff, students, and outside constituents (Communicating respectfully at all times.)
• Ability to adapt to change and ambiguity (when projects or initiatives are being developed)
• Ability to work in a fast-paced environment.
• Significant experience with meeting deadlines, organizing workload, and managing changing priorities
• Must be solution-focused with the ability to problem-solve
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU

• Strong attention to detail with a high level of accuracy
• Demonstrated proficiency in data entry with minimal to no errors
• Experience working across multiple web browsers, software applications, and operating systems

Please provide a resume and cover letter. Also provide name, title, email address, and phone number for 3 professional references with one being a current or former supervisor

Salary Range: Compensation based on experience not to exceed $31.00 per hour

FLSA Exemption Status: Non-Exempt

Hours per Week: 12

ORP Eligible: No

Flexible Work Arrangement: Hybrid

University

Job Title:

91411 - Open

Restricted: Yes

Contact Name: Jackie Brock
Contact Email: robinsonjb3