Lead ServiceNow Developer

Light Feather is seeking a Service Now Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about Service Now, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting.

• Location:
  
  Fully Remote (EST hours)
• Job Type: Full-time
• Salary: $120,000-$140,000 annually, based on experience level.
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance

• Work independently and as a technical team member
• Work in multiple instances and domains, supporting internal and external customers
• Utilize an Agile/Scrum methodology to manage development work
• Advise functional and admin teams on design, development and overall Service Now best practices
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
• Solution and develop requested enhancements to existing Service Now applications
• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
• Facilitate and support the rollout of new application and enhancements in Service Now
• Analyze system performance issues and determine performance enhancements

• 5+ years of experience as a Service Now Developer.
• Strong familiarity and working knowledge of Service Now Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.)
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
• Proven developer independent of the Service Now platform, with an emphasis on analytical and problem-solving skills.
• Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
• Experience working on project teams that leverage Agile/Scrum.
• Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
• Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.

• Service Now CAD (Certified Application Developer)

You’ll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.

Light Feather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.